Frequently Asked Questions
Clear answers to the most common questions.
How long does it take to process my order?
Most orders are processed within 1–3 business days.
Will I receive updates about my order?
Yes, you will receive email updates including tracking information once your order ships.
Can I change or cancel my order?
Orders can be changed or canceled before they are shipped. Contact us as soon as possible.
Do you ship internationally?
Yes, we ship worldwide.
How long does shipping take?
Shipping times vary by destination. You will receive tracking information once shipped.
Will I have to pay customs fees?
International orders may be subject to customs fees depending on your country.
Can I return my order?
Yes, unused items can be returned within 14 days of delivery.
Which items cannot be returned?
Engraved and personalized items cannot be returned.
How do I start a return?
Contact us at support@engravedjewelry.net to begin the return process.
How do I care for my jewelry?
Avoid water, perfumes, and chemicals. Store your jewelry in a dry place.
Can engraved items be returned?
No, engraved items are final sale.
Do you offer a warranty?
Yes, we offer a warranty for manufacturing defects.
Do you offer repairs?
Yes, we offer repairs. Contact us for details.
Still Have Questions?
For any questions:
Boutique Joya — Handcrafted jewelry from Spain
support@engravedjewelry.net
